Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website, products and services offered by EXAGRAM ("EXAGRAM", "we", "us" or "our"), including domain name registration, web hosting and related cloud services (the "Services"). EXAGRAM is part of 610 Group.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you may not access or use our Services. These Terms apply to all visitors and customers regardless of location.

• "Services" means the domain, hosting and cloud products we offer, whether currently available or announced for future release.
• "Customer" or "you" means the person or entity that places an order or uses our Services.
• "Order" means a request to purchase a Service, submitted through our website, our configurator or via a direct message to our team.
• "Account" means the customer area we provide once accounts are activated, where you can manage domains, hosting and billing.

Some Services are in a pre-launch phase. Where a Service is not yet fully automated — such as customer accounts, automated domain registration, hosting provisioning or online payments — we will process your Order manually and confirm it with you by email or message before it is fulfilled.

Submitting an Order during this phase is a request for a Service, not a completed purchase. No Service is provided and no charge is applied until your Order is confirmed by our team and, where applicable, payment is completed.

When you submit an Order, we will review it and contact you to confirm availability, pricing and next steps. Domain availability depends on the relevant registry and cannot be guaranteed until registration is completed.

We reserve the right to refuse or cancel an Order where the requested domain or configuration is unavailable, conflicts with applicable rules, or appears to be unlawful, infringing or abusive. If we cancel an Order before fulfilment, any amount paid will be refunded in accordance with our Refund Policy.

By registering or transferring a domain through EXAGRAM, you confirm that the information you provide is accurate and complete, and that you have the right to register and use the requested domain. You are responsible for keeping your domain contact data current.

Domain registrations are subject to the terms of the applicable registry, the Internet Corporation for Assigned Names and Numbers (ICANN) policies where relevant, and our Domain Registration Agreement. Renewals are charged at the current published price for the relevant extension at the time of renewal.

Hosting Services are provided subject to our Acceptable Use Policy. You are responsible for the content you host and for all activity that occurs under your hosting account. You agree not to use our Services to store or transmit unlawful, infringing, malicious or abusive material, or to disrupt other users or networks.

We may suspend or terminate a hosting account where we reasonably believe it violates these Terms or our Acceptable Use Policy. We will give notice where practical, except in cases of urgent abuse or security risk.

Pricing for our Services is published on our website. Unless stated otherwise, prices are quoted in Hong Kong Dollars (HK$) and may be listed in other currencies for convenience at indicative rates. The amount charged is in the currency confirmed at checkout.

Domain and hosting Services are billed for the period you select. Services set to renew will renew automatically at the then-current price unless cancelled before the renewal date. You are responsible for keeping your payment and billing information current once online payments are enabled.

Refunds are handled in accordance with our Refund Policy. Because domain registration fees are paid to registries and are generally non-refundable once a domain is registered, the refund treatment of each Service depends on its status at the time of the request. Please review our Refund Policy for details.

You retain ownership of the content you store or publish through our Services. You grant us the limited right to host, transmit and display your content as needed to operate the Services for you.

You represent that you have all necessary rights to the content you provide and that it does not infringe the rights of any third party. You are responsible for maintaining your own backups of content, in addition to any backups we may provide.

The EXAGRAM name, logo, website design and all related marks are the property of 610 Group or its affiliates. You may not copy, reproduce or use our branding without our prior written consent. These Terms do not grant you any rights to our intellectual property.

Our handling of personal data is described in our Privacy Policy and Cookie Policy. By using our Services, you consent to the collection and use of your information as described in those documents.

We aim to provide reliable Services, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, network issues and events outside our control may cause interruptions. We will use reasonable efforts to restore Services promptly.

Support is available through the channels listed on our Support Center. During the pre-launch phase, support is provided primarily by direct message and email.

To the maximum extent permitted by law, EXAGRAM and 610 Group shall not be liable for any indirect, incidental, special or consequential damages, or for loss of profits, data or business opportunity, arising out of or related to your use of, or inability to use, the Services. Our total liability for any claim is limited to the amount you paid us for the Service giving rise to the claim in the twelve months preceding it.

You agree to indemnify and hold harmless EXAGRAM, 610 Group and their affiliates from any claim, loss or damage arising from your use of the Services, your content, or your violation of these Terms or any third-party rights.

We may suspend or terminate access to the Services if you breach these Terms, fail to pay when due, or present a security or legal risk to us or other users. You may stop using the Services at any time. On termination, your right to use the Services ends, and you remain responsible for any fees accrued up to the termination date.

We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. Continued use of the Services after a change constitutes acceptance of the revised Terms. We will give notice of material changes where required.

These Terms are governed by the laws applicable to EXAGRAM's place of operation, without regard to conflict-of-laws principles. Any dispute will be resolved in the competent courts of that jurisdiction, without prejudice to your mandatory consumer rights.

Questions about these Terms can be sent to hello@itsexagram.com or by message to +971 58 574 0610. We are part of 610 Group.