Privacy Policy

This Privacy Policy explains how EXAGRAM ("EXAGRAM", "we", "us" or "our") collects, uses and protects personal information when you visit our website or use our domain, hosting and cloud services (the "Services"). EXAGRAM is part of 610 Group.

We aim to collect only what we need to provide and improve our Services, and to be clear about how we handle it. By using our Services, you accept the practices described in this Policy.

Information you provide directly:

• Order details — the domain name, hosting plan, billing period and configuration you submit.
• Contact and account data — your name, email address, phone number, company name and billing address.
• Support messages — the content of any request you send us, including via WhatsApp or email.

Information collected automatically:

• Usage data — pages visited, referring links and approximate device or browser information.
• Cookies and similar technologies — as described in our Cookie Policy.

• To process and fulfil your Orders, including domain registration and hosting setup.
• To communicate with you about your Services, renewals and support requests.
• To calculate, charge and verify payments and taxes once online payments are enabled.
• To maintain records required to operate the Services and meet our obligations.
• To improve our website, products and customer experience.
• To detect, prevent and respond to fraud, abuse and security issues.

We process your personal information based on the consent you give when using our Services, the need to perform a contract with you (fulfilling your Order), our legitimate interests in operating and protecting the Services, and any legal obligations that apply to us.

We share personal information only as needed to operate the Services and as described below:

• Service providers — registries, hosting infrastructure and payment processors that help us deliver the Services, under appropriate data terms.
• Domain registries — the contact details required to register and manage your domain, as mandated by the applicable registry.
• Legal requirements — where required by law, regulation, court order or to protect our rights and safety.

We do not sell your personal information to third parties.

EXAGRAM operates as a global service. Your information may be processed in countries other than your own, including by our service providers and registry partners. Where this happens, we rely on appropriate safeguards and aim to protect your information consistently with this Policy.

We keep your personal information for as long as needed to provide the Services you ordered and to meet our legal and accounting obligations. Specifically:

• Active customer and order records are kept while your Services are active.
• Domain registration data is retained for as long as required by the relevant registry and after deletion for the records-retention period it imposes.
• Billing and accounting records are kept for the period required by applicable law.
• Support messages are kept for a reasonable period to help resolve and document your requests.

When information is no longer needed, we delete it or anonymise it where practical.

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security. You can help protect your account by keeping credentials confidential once accounts are enabled.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal limits.
• Object to or restrict certain processing of your information.
• Request a copy of your information in a portable format.
• Withdraw consent where processing relies on it.

To exercise any of these rights, contact us using the details in the Contact section below. We will respond within a reasonable time and may need to verify your identity.

We use cookies and similar technologies for essential functionality, analytics and preference storage. You can control cookies through your browser settings. Full details are in our Cookie Policy.

Our Services are intended for businesses and individuals of legal age to enter a contract. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. We will post the revised Policy on this page and update the "Last updated" date. Where a change is material, we will give notice where required. Continued use of the Services after a change constitutes acceptance of the revised Policy.

Questions or requests about this Privacy Policy, or your personal information, can be sent to hello@itsexagram.com or by message to +971 58 574 0610. We are part of 610 Group.